The Clinical Quality Assurance Oversight Manager is responsible for guiding, supporting, and overseeing test team site clinical leaders and clinicians to ensure compliance with established policies and protocols, ensuring test participant and staff safety and safe clinical practice for specimen collection. Responsible to Associate Director, National Response Program.
- Drive excellence in site operations
- Support site teams to deliver safe, genuine, caring, and friendly healthcare.
- Apply extensive knowledge of testing operations and clinical experience to accurately assess sites focusing on infection prevention/control and specimen collection and testing processes.
- Provide constructive, effective correction to team leader and team members as needed to mitigate issues related to quality of testing processes and safety of staff and test participants.
- Communicate with site “Super EOAs” to optimize consistency of guidance provided to test site team leaders.
- Conduct surveillance of test site processes, complete surveillance surveys, deposit in designated repository and use surveillance data as well as observations to identify test site performance improvement opportunities.
- Build collaborative, trusting relationships with site team leaders. Support development of team leader leadership and management skills and confidence enabling excellent team performance and customer relations.
- Provide expert consultation and problem solving for test site leaders and clinicians to achieve rapid and effective resolution.
- Develop effective communication and collaboration with cross functional organizational teams that support test sites and provide constructive information contributing to improvement in test program operations.
- Recognize situations that may negatively impact operational efficiency or safety and escalates as needed to appropriate responsible office/person in a timely manner when unable to resolve at test site team level.
- Understand and enforce legal/regulatory requirements (e.g. HIPAA), policies and processes.
- Work with Clinical Specialist and Associate Director, National Response Program communicating results of site surveillance/audits and developing and implementing performance improvement in clinical practice and infection control initiatives as necessary.
This is a leader role in a non-traditional clinical setting that is primarily employee-facing but may include patient and customer facing opportunities. The operational climate includes high expectations for operational excellence, particularly for maintaining strict infection prevention and control practices. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. It requires the ability to stand and sit for hours at a time. Hours may vary based on location, site team and business needs. This position requires traveling to test site locations.
Education and Work Experience
- Bachelor’s Degree in nursing preferred.
- Must be located in CA or North Carolina
- 5 years of experience as a registered nurse working in a clinical environment.
- 1 year of management experience leading clinical operations and evidence-based clinical practice in a client(patient) and customer-facing organization
- Demonstrated understanding and confidence in application of clinical nursing and infection control standards of care and practice
- Ability to identify, promote, and shepherd quality improvement activities in a positive, productive manner.
- Experience interfacing with team members and clients as part of a solutions-based team
- Proven ability to supervise, coach and develop subordinate leaders and staff using excellent interpersonal, communication skills, and problem-solving skills
- Exceptionally well organized and demonstrated strong interpersonal, written, and verbal communication skills across teams in a matrixed organization
- Ability to work independently in a fast paced, evolving working environment with an exemplary positive and professional attitude
- Computer literate in electronic mail, word processing, and office management system software
- Ability and willingness for consistent travel to test team sites.
- Understanding of HIPAA, OSHA and other state/federal healthcare requirements and regulations
- Unrestricted registered nurse license in state of practice
Cognitive Medical Systems is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected.